At TASKMOD we want you to be satisfied with any Seller Services offered via the Platform. All Orders made by a user shall only be refunded if such Order has not been fulfilled by a Seller. Before any Order can be refunded for any Seller Services, the user must first attempt to contact the Seller. If the Seller fails to respond or does not deliver the Order as promised to the user, the user may then initiate a refund request by contacting TASKMOD. Please be aware that refunds can only be given for unfulfilled orders and no refunds will be issued for any other reason. All refunds are issued at the sole discretion of TASKMOD. If you wish to request a refund or have an issue with any account billing, please contact us a

A Buyer is entitled to receive a refund of funds held in the Safe Deposit Account under the following circumstances:

no response: The Seller/Freelancer has not responded in the TASKMOD Messaging system within 1 day of proposal acceptance by the Buyer/Employer;

non-delivery: for Services, the Seller/Freelancer of the Service did not deliver the scope of work within the delivery timescale indicated in the Service or as agreed with the Buyer/Employer within the scope of TASKMOD Platform.

for fixed price or price per item Custom Projects, non-delivery means the agreed scope of work was not delivered within the agreed timescale;

for per hour rate Custom Projects no time has been spent.

poor quality: with the exception of per hour rate Custom Projects, the deliverables provided by the Seller do not meet the terms defined after at least two revisions have been provided by the Seller/Freelancer in response to detailed feedback from the Buyer/Employer; or

Buyer/Employer and Seller/Freelancer may mutually agree to a refund for reasons other than the previous clause however authorization of such refunds will be subject to a review by TASKMOD team.

Refunds are only applicable to funds held in the Safe Deposit Account. Funds should only be paid out of the Safe Deposit Account once the Buyer is satisfied that the Service/Project (or any agreed milestone deliverables) has been completed. By releasing funds from the Safe Deposit Account, the Buyer accepts that this money is non-refundable.

TASKMOD does not automatically refund payments made for canceled orders back to your payment provider. Funds from order cancellations are returned to the Buyer’s TASKMOD Balance and are available for future purchases on TASKMOD.

Funds returned to your TASKMOD Balance from canceled orders will not include service fees paid.